Join our mixed paddleboard group at sunset in Playa del Carmen for an exciting sea tour in Playa del Carmen

Our cancellations policies apply to all cancellations and no shows REGARDLESS THE REASON. In case of COVID symptoms please stay home and contact us immediately. If you cancel last minute or are a no show and we can reschedule you, we will always try to do this!

FOR BOARD RENTALS, JET SKI & PARASAILING: You will get a full refund if you cancel at least 1 hour before your rental time.

FOR SUNRISE SESSION & SUP YOGA SUNRISE: You will get a full refund if you cancel at least 2 days before your activity or tour date. If you cancel 1 day before, there is a 50% refund. Last minute cancellations (after 6 pm the day before) or no shows unfortunately there will be no refund.

FOR MIXED GROUPS, PRIVATE CLASSES, CARIBBEAN EXPERIENCE AND REEF XPLORER: You will get a full refund if you cancel at least 1 day before your activity date. If you cancel after that, there is a 50% refund. Last minute cancellations (less than 6 hours before the activity time) or no shows unfortunately there will be no refund.

FOR PRIVATE EXPEDITIONS, SUP YOGA EXPERIENCES & BOARD DELIVERY: You will get a full refund if you cancel at least 7 days before your activity or tour date. If you cancel after that, there is a 50% refund. Last minute cancellations (after 6 pm the day before) or no shows unfortunately there will be no refund.

For group bookings cancellation policies please contact us for more information.

In case of bad weather we can decide to either reschedule or cancel and refund you. Since most of our activities and tours are outside in the open air, the weather will always play an important part. Of course your safety and satisfaction are of our greatest concern. In general rain is not a valid reason for us to cancel. For sea activities we will cancel in case of heavy winds, lightning and big waves. For our tours the weather wil have less of an impact. However with  heavy rain storms and any type of weather that might be a hazard to you,we will either cancel or refund. Normally we will contact you prior to your activity date to discuss the options.

Please contact us asap in case of cancellations and any other reasons by either phone, email or the contact form on our website.

Always let us know asap the minute you are running late. For the sea activities like our Sunrise Session we will always try to reschedule you if possible, or find an alternative the same day. Please note that many of these activities have limited spots and we won’t always be able to reschedule you for the same activity. If you are late for a tour we can wait for you, but this will go of the total time we have scheduled for your tour.