Privacy Policy

Effective Date: May 8, 2026

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, or enter information on our site.

How do we use your information?

We may use the information we collect from you in the following ways:

  • To personalize your experience and deliver the type of content and product offerings in which you are most interested.

  • To improve our website in order to better serve you.

  • To allow us to better service you in responding to your customer service requests.

  • To administer a contest, promotion, survey, or other site feature.

  • To quickly process your transactions.

     

  • To ask for ratings and reviews of services or products.

     

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

 

Mobile Messaging & SMS Privacy

Aloha Paddleboard & Surf Club is committed to protecting your privacy. This section addresses our practices regarding mobile messaging (SMS and WhatsApp).

  • Information Collection: We collect your phone number only when you voluntarily provide it through our website forms or booking process.

  • Use of Information: Your mobile number is used exclusively to provide tour updates, booking confirmations, sighting guarantees, and customer support.

  • No Third-Party Sharing: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Opt-In/Opt-Out: You may opt-in to receive messages by checking the consent box on our forms. You can opt-out at any time by replying “STOP” to any text message or emailing us at info@alohapaddleclub.com.

Google AdSense & Analytics

We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads based on previous visits to our site. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

California Online Privacy Protection Act (CalOPPA)

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.

  • Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the home page or in the footer.

  • You will be notified of any Privacy Policy changes on our Privacy Policy Page.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under the age of 13 years old.

CAN-SPAM Act

We collect your email address in order to send information, respond to inquiries, and process orders. To be in accordance with CANSPAM, we agree to:

  • Not use false or misleading subjects or email addresses.

  • Include the physical address of our business headquarters.

  • Honor opt-out/unsubscribe requests quickly.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Aloha Paddleboard & Surf Club Calle 6 norte con la playa, centro

Playa del Carmen, Q.R., Mexico

Email: info@alohapaddleclub.com

Website: www.alohapaddleclub.com

Phone: +1 505-805-2320

Legal Entity Disclosure: Aloha Paddleboard & Surf Club is the commercial trade name for the business activities registered under Ilse Janeth Mitford Taylor Garcia, Tipo de Vialidad: Calle Nombre de Vialidad: MZ28 LT6 Número Exterior: 223 Entre Calle: 22×30 Municipio: Solidaridad, with Tax ID (RFC) TAGI870917AF3. All SMS and business communications are authorized by this legal entity.